REEF footwear is guaranteed against manufacturer’s defect (from date of purchase) for a maximum of:
Six months for shoes
Six months for sandals
30 days for apparel
30 days for bags
Product covered by the REEF guarantee will be replaced at REEF’s discretion.
The following defects are covered by the REEF guarantee when claims are made within the guarantee time:
Loose weaving on straps (new sandals only)
Straps/buckles pulling out (Where soles are not severely worn)
Delamination of layers (repairable)
Glue on the straps (glue rubs off of the sole - new sandals only)
Deformation of structure due to ferocious finned aquatic animal attack (only if unprovoked)
Stitching coming undone on logo (new sandals only)
Stitching coming undone on any part of straps (sandals)
Sole separation from upper
Stitching coming undone on logo
Seams unstitching on upper (except when due to wear)
Popped or missing eyelets
Non-matching color between two halves of pair
Fraying of fabric and trims (not following wash care instructions will not fall under this warranty)
fraying/ripping of fabric/materials under normal use
The following are NOT covered by the REEF guarantee nor are the above covered when any of the following are prevalent:
Fraying of straps/shoe uppers due to use/abuse
Deterioration as a result of water abuse
Sole wearing out or worn through
Alien abduction beam causes colors to fade
Skateboard/bicycle abuse
Cuts, scratches, burns, etc.
Shrinkage from overexposure to extreme heat
Damage caused by negligence, misuse or alteration of products
Damage caused by wetting non-waterproof products
Any problem not listed above will be evaluated on an individual basis by REEF.